Privacy Policy

CueFrame (“CueFrame,” “we,” “us”) is an API-first service for composing and rendering video, used by developers and AI agents. This policy explains what we collect, why, who we share it with, and the choices you have.

Information we collect

• Email address — when you request early access through the form on this site.
• Scheduling details — if you book a call, handled by our scheduling provider.
• Account & API usage — if you use the API: account details, API keys, request and job metadata, and operational logs needed to run, secure, and bill the service.
• Customer Content — the media (video, audio, images) and compositions you upload or generate so we can process and render them.
• Site usage data — basic, privacy-respecting analytics about how the site and product are used.

How we use it

• Provide, operate, secure, and debug the service.
• Process and render your Customer Content at your direction.
• Bill usage and meet legal and accounting obligations.
• Respond to access requests and send product updates you ask for.

Your content and AI training

Your Customer Content and the video we render for you are yours. We use them only to provide the service to you. CueFrame does not use Customer Content to train generative models.

Who we share it with

We share data only with service providers (subprocessors) that help us run CueFrame, under their respective terms, and only as needed. We do not sell your personal information. Our subprocessors currently include:

• Hosting & CDN — Render and Cloudflare.
• Object storage — Cloudflare R2 (your media).
• Application backend — Convex.
• Media processing — Modal (compute) and Deepgram (transcription).
• AI model gateway — our LiteLLM gateway and the model providers it routes to (e.g. Anthropic, OpenAI).
• Billing — our payment and metering processor.
• Email & scheduling — Resend (email) and our scheduling and early-access form providers.
• Analytics & error monitoring — used to keep the product reliable.

Data retention & deletion

We keep information only as long as needed for the purposes above or as required by law, then delete or anonymize it. You can ask us to delete your Customer Content, and we delete it on account closure (subject to backups expiring on a rolling basis and any legal retention obligations).

Your rights

You can ask us to access, correct, export, or delete your information. Depending on where you live, you may have additional rights under laws such as GDPR or CCPA, including the right to object to or restrict certain processing. To make a request, contact us using the link in the footer.

International transfers

We and our subprocessors may process information in countries other than yours. Where required, we rely on appropriate safeguards for those transfers.

Security

We use reasonable technical and organizational measures to protect your information — including scoped API keys, encryption in transit, and access controls. No method of transmission or storage is perfectly secure.

Children

CueFrame is not directed to children under 13 (or 16 where applicable).

Changes

We may update this policy; we’ll revise the “last updated” date above and, for material changes, give notice.

Contact

Questions about privacy, or want to exercise a right? Reach us via the contact link in the footer.